Page 1 of 2
Posted: Fri Jul 31, 2009 11:21 am
by dorset70
Can anyone let me know how long can expect before receive a reply from my 2nd annual review (seems to be going really quickly!).
I emailed my paperwork at the beginning of this week.
With thanks.
Jo
Posted: Fri Jul 31, 2009 11:26 am
by Adam Davies
Hi
I would guess that it may take a couple of weeks. Declan from DFD will pick up this post and give you further info
Regards
Posted: Fri Jul 31, 2009 11:41 am
by Declan at DebtFreeDirect
Hi Dorset
Generally we will have annual reviews completed by the anniversary of you MOC. So, for example, if you MOC was set in August 7th 2007, then your annual review will be completed on August 7th, 2009. If you do have any queries on the progress of your annual review, dont hesitate to contact our customer care team.
Thanks
Posted: Fri Jul 31, 2009 12:42 pm
by dorset70
Hi Declan
Thanks for your reply, feeling rather anxious over it as significant changes since last year and am keen to know outcome etc so may call for reassurance.
Thanks.
Posted: Fri Jul 31, 2009 12:47 pm
by Declan at DebtFreeDirect
Hi Dorset
Happy to help. If you call, our customer care team will be happy to help.
Thanks
Posted: Fri Jul 31, 2009 6:19 pm
by orchid5
Hi Dorset and well done on reaching your 2nd year of your IVA i have to say that i sent all my details in and withing a week i had the phone call and letter to state no change, however have just recieved a letter a month on with an increase so would be interesting to see how you get on, don't worry though if you have given all your info then i'm sure they will be in contact soon.
Posted: Fri Jul 31, 2009 6:20 pm
by merrypotter
Hi I am with DFD they rang about a month after and told me about my payments had stayed the same however it was 2 month before I got any paperwork so I wouldnt worry too much yet. [:)]
Posted: Fri Aug 07, 2009 1:08 pm
by dorset70
I wonder if anyone could offer any advice, have tried emailing/calling team regarding my review but do not seem to make any progress, have been informed it has not yet been allocated to an individual, told not to worry but it wont be allocated until the date of my review which is 13th August.
I think I am now making myself rather ill over worrying about it, on top of it, GP has advised me my blood is raised, is there anything further you could advise?
Posted: Fri Aug 07, 2009 1:13 pm
by Michael Peoples
Gather the necessary information needed for your review and have it ready. The IP must do the review and generally it is straightforward and much less stressful than the original IVA meeting. If you are concerned email Declan from DFD who posts here and I am sure he will put your mind at ease.
Posted: Fri Aug 07, 2009 2:35 pm
by Declan at DebtFreeDirect
Hi Dorset
I will look into this for you and see if there isd anything we can do.
Would you mind sending me over your ref number?
Thanks
Posted: Fri Aug 07, 2009 2:59 pm
by MelanieGiles
Do you not have a dedicated case manager looking after the supervision of your IVA.
Posted: Fri Aug 07, 2009 3:55 pm
by bankbonus
I too have sent the paper work for my second review with D.F.D just under a week ago.So will give them a week at least to do their review. I am Happy to procede into third IVA year
I have however had an increase in pay above inflation so I hope I can keep half of it? Pray.
Getting a pay rise is so hard these days.
Posted: Mon Aug 10, 2009 10:56 am
by dorset70
Thanks Declan, Am at work at present so do not have my reference number on me, but will obtain this when I get home, do I post it directly on the forum? Thanks, much appreciated.
Melanie, as far as I am aware I do not, have only ever spoken to call centre staff.
Thanks for your replies.
Posted: Mon Aug 10, 2009 11:45 am
by Declan at DebtFreeDirect
Hi dorset
You can email it directly to me. I know operationally we have had issues with communications in the past but we are working very hard to overcome this and to build a much greater response mechanism with our clients.
Thanks
Posted: Mon Aug 10, 2009 1:11 pm
by dorset70
Many thanks Declan and am more than happy with DFD just anxious to receive some feedback from DFD. Sorry but cannot see your direct email address?