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Posted: Mon Apr 06, 2009 6:27 pm
by thanna
Our f+f was agreed on the 1st£3000 was to be a bankers draft and £5000 was to be taken from my sisters credit card all was agreed at the outset i got a phone call from my sister today saying they had been on with her and the transaction for the 5000 wouldnt go through!its not my sisters card as it was checked today and is fine the money hasnt been requested!tenon say its they;re system will not let them put it through.Marks who is the credit card wont give her a cheque as they only do that randomly not on request?im petrified the whole thing is going to fall through xx[:I]

Posted: Mon Apr 06, 2009 6:50 pm
by thanna
bump

Posted: Mon Apr 06, 2009 6:56 pm
by Pap
Hi Thanna

I'm no expert at all on any of this but if it's their system that's having a problem putting through the payment and not the card or funds, I can't imagine at all that your f&f will fail. Surely your ip firm can come up with a way roud whatever the problem is.
Hope it all works out for you.
I'm sure someone else who knows more that me will be along very soon to advise you.

P x

Posted: Mon Apr 06, 2009 7:00 pm
by kallis3
I can't offer any help either Thanna.

Ring Tenon again and get them to try again.

Posted: Mon Apr 06, 2009 7:08 pm
by dand
stupid question, Whats "bump" mean?

Posted: Mon Apr 06, 2009 7:09 pm
by kallis3
If the thread is disappearing down the list without being answered - you 'bump' it back up to the top![:)]

Posted: Mon Apr 06, 2009 7:17 pm
by thanna
they;ve tried it a couple of times and say its declining marks have told my sister today they will willingly authorise it but there has been no activity on account

Posted: Mon Apr 06, 2009 7:19 pm
by kallis3
I really don't know what to suggest.

I presume the details that have been given to Tenon are correct? No problem with any of the numbers?

Posted: Mon Apr 06, 2009 7:26 pm
by thanna
My sister said she went over them again today the girl at tenon said its thier system wont let her proceed [:)]

Posted: Mon Apr 06, 2009 7:32 pm
by Skippy
Sorry I can't give you any advice, but I hope you get this sorted out soon xxx

Posted: Mon Apr 06, 2009 7:38 pm
by MelanieGiles
This is rather concerning - and whilst I am sure you are relieved to get the full and final settlement offer accepted, perhaps a little more thought ought to have been put into the sourcing of the funds. Personally I like to have third party funds in hand at the time I propose the variation.

I am sure that this will be resolved for you shortly, and hope your sister does manage to release the money for you to pay over.

Posted: Mon Apr 06, 2009 7:47 pm
by thanna
Their is no problem at our end my sister spoke to her credit card provider today and no request for the money has been received we made it clear at the start when we approached tenon with a f+f that it was to be paid in two ways part credit card part bank draft and they said that was fine she gave the details over the phone on friday morning to a man at tenon who said if there was a problem he would get back before the end of the day ,he didnt get in contact so we thought it went through ok what do we do the money is ready to go the man at the credit card says he has put a note on to authorise the payment??

Posted: Mon Apr 06, 2009 7:53 pm
by MelanieGiles
Sounds like they are having problems with their direct debit procedures.

Posted: Mon Apr 06, 2009 8:12 pm
by thanna
ive emailed my ip something ive never done before to see if she can sort it out[:I]

Posted: Mon Apr 06, 2009 8:15 pm
by kallis3
Everything crossed thanna!