Posted: Mon Apr 14, 2008 1:30 pm
Is there a time limit that an IP should respond to any letters sent to him/her from ourselves regarding queries on our IVA's ?
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Posted: Mon Apr 14, 2008 1:34 pm
I would say for common courtesy it should be, say about 2 weeks. Not always the case though it seems. Some wait weeks/months for replies. If it's something important I would advise you to ring them up and ask to speak to your ip, if possible.
Posted: Mon Apr 14, 2008 1:36 pm
Our regulatory body guidelines to best practice indicate that a 7 day turnaround is reasonable. One of the most common complaints made to the regulators comes from unanswered correspondence.
Posted: Mon Apr 14, 2008 3:51 pm
Hi pm5
Do you have your IP's email address as I always find this a quick and convienient way to contact my IP.
If not, ask them for their email and give it a try[:)]
Do you have your IP's email address as I always find this a quick and convienient way to contact my IP.
If not, ask them for their email and give it a try[:)]
Posted: Mon Apr 14, 2008 4:02 pm
Hi emma t, no i do not have his email address or direct phone number for that matter as i have to go through Clearstart's office staff when ive phoned in the past, but i may try to get it if i do not get any respnse soon.
Thanks for the reply emma.
Thanks for the reply emma.
Posted: Mon Apr 14, 2008 4:08 pm
I would try and get it as I think its much more likely to get a quicker response.
I may be going mad here but I think IP's email addresses are lited somewhere on the insolvency register. I may have dreamed I read that in a post, but I am sure someone else will know for sure...
Good luck
Emma x
I may be going mad here but I think IP's email addresses are lited somewhere on the insolvency register. I may have dreamed I read that in a post, but I am sure someone else will know for sure...
Good luck
Emma x
Posted: Mon Apr 14, 2008 4:19 pm
Hopefully someone else might be able to give me the website address later.
Posted: Mon Apr 14, 2008 4:20 pm
Hi
http://www.insolvency-service.co.uk/newipsearch.htm
If you follow the link and enter your IP's name etc you should get a contact email address
I found my IP using this after my company (Accuma) ignored me for weeks/months.
I got a reply within the hour
Good luck
http://www.insolvency-service.co.uk/newipsearch.htm
If you follow the link and enter your IP's name etc you should get a contact email address
I found my IP using this after my company (Accuma) ignored me for weeks/months.I got a reply within the hour
Good luck
Posted: Mon Apr 14, 2008 4:29 pm
thanks animaleyes76
Posted: Mon Apr 14, 2008 4:31 pm
No problem
Posted: Mon Apr 14, 2008 4:35 pm
I knew someone would know!!
[:)]
[:)]
Posted: Mon Apr 14, 2008 4:37 pm
Ah well! I have to admit, i only knew because Melanie told me the other day ;o)
Posted: Mon Apr 14, 2008 4:38 pm
that must be the post I was thinking of animaleyes!
Hope you have had success in getting in touch with your own IP[:)]
Hope you have had success in getting in touch with your own IP[:)]
Posted: Mon Apr 14, 2008 5:17 pm
Thanks for the info animaleyes76, Ive managed to get my IP's email address from the website ya give me much appreciated.
Posted: Mon Apr 14, 2008 9:26 pm
That is terrible service dots, i know things can be busy but 4 - 9 weeks for a reply by mail, 3 weeks to never for email & 3 weeks to return a phone call is ridiculous.