Philips - Excellent Service

3 posts Page 1 of 1
Post Reply
 
 

Foggy

User avatar
Posts: 33395
Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom
Post by Foggy » Mon Oct 22, 2012 4:33 pm
Quote
I have one of those DIY hair clippers (cost £60) and have lost the charger. So I went onto the Philips website where I found they had a live chat line.

Went on, got a reply in less than 30 seconds and asked if I could purchase the charger separately as I had lost mine.

Advisor says they will get one of their retailers to send me one free of charge!

I am flabbergasted -- it's very rare to find such customer service these days.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Top
 
 

MerlinL14

User avatar
Posts: 1626
Joined: Sun Oct 30, 2011 2:44 pm
Location:
Post by MerlinL14 » Mon Oct 22, 2012 5:02 pm
Quote
May try that with some of their light bulbs!! Seriously, it just goes to show that customer service isn't dead in the water, well done Philips.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues
Top
 
 

Shining

User avatar
Posts: 27019
Joined: Thu Sep 20, 2007 8:57 am
Location:
Post by Shining » Mon Oct 22, 2012 5:40 pm
Quote
I admire good customer service and do often praise.

That is a great example x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
Top
Post Reply
3 posts Page 1 of 1
Return to “friends corner”